| Dead on Arrival | |
|---|---|
| Manufacturer's DOA period: | 30 Days From End User |
| Contact: | Atlona Technologies |
| Tel. No.: | + 41 43 508 43 21 |
| Fax No.: | |
| Email: | |
| Comments: | We are sorry you are having issues with your Atlona product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Atlona deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on +41 43 508 43 21 or on https://support.atlona.com/hc/en-us/requests/new to create a support ticket for suspected faulty goods. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Atlona advise they are unable to fix the fault they will issue a returns authorisation number which looks like #54356. Once provided Midwich will be able to issue a return and provide a replacement if required. Warranty Periods (from date of purchase) 10 Years – New Hardware / Electronics purchased from / after 1st June 2013 3 Years – New Hardware / Electronics purchased before 1st June 2013 Lifetime Warranty – All Cable Products 3 Years – B Stock Refurbished Hardware and Electronics purchased from / after 1st June ** Goods must be returned complete in their original packaging for transit. ** If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / who will be happy to assist you. |
| In Warranty Support | |
|---|---|
| Warranty Period | SEE WARRANTY NOTES |
| Contact: | Midwich Ltd |
| Tel. No. | + 41 43 508 43 21 |
| Fax No. | |
| Manufacturers Website | https://support.atlona.com/hc/en-us/requests/new |
| Comments | We are sorry you are having issues with your Atlona product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Atlona deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on +41 43 508 43 21 or on https://support.atlona.com/hc/en-us/requests/new to create a support ticket for suspected faulty goods. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Atlona advise they are unable to fix the fault they will issue a returns authorisation number which looks like #54356. Once provided Midwich will be able to issue a return and provide a replacement if required. Warranty Periods (from date of purchase) 10 Years – New Hardware / Electronics purchased from / after 1st June 2013 3 Years – New Hardware / Electronics purchased before 1st June 2013 Lifetime Warranty – All Cable Products 3 Years – B Stock Refurbished Hardware and Electronics purchased from / after 1st June ** Goods must be returned complete in their original packaging for transit. ** If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / who will be happy to assist you. |
